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Exam Proctor

Position Details

Position Information

Working Title Exam Proctor
Brief Position Overview

The Exam Proctor serves as an examination proctor for face-to-face, online and hybrid (mixed-mode) courses at the College, provides administrative support for the testing center and will report to the Testing Services Coordinator. This is a 19 hour per week position.
Due to confidentiality requirements of this position, current students of Great Falls College MSU will not be considered.

Position Number 3N0403
Department Academic Success Center
Division Academics
Appointment Type Classified
Contract Term Other
Semester
If other, specify From date
If other, specify End date
FLSA Non-Exempt
Union Affiliation Not applicable (Temporary)
FTE 0.4
Benefits Eligible No
Compensation Hourly
Salary $10.70 per hour
Contract Type Classified Hourly
If other, please specify
Recruitment Type External

Position Details

General Statement

This position serves as an examination proctor and provides administrative support and assistance for the Testing Services Coordinator for all campus testing services including: placement testing, online, face-to-face, disability services, professional certification testing and other external community testing needs. Works closely with faculty, students, Student Central Staff, Disabilities Services Office, etc. to incorporate customer need and stakeholder preference for exam distribution and scheduling.

Staffs the Testing Center during a variety of scheduled hours. Some evening and weekend duties required.

Comprehensive knowledge of customer service principles- especially as manifested in an academic setting. Answers questions from faculty, students, administration and other staff.

May be responsible for exercising independent judgment in responding to faculty and student inquiries or complaints and providing policy clarification and answers policy or procedure related questions.

Due to confidentiality requirements of this position, current students of Great Falls College MSU will not be considered.

Duties and Responsibilities

Schedules appointments and answers inquiries received in-person, electronically and/or by phone;
Proctors tests as needed for all testing center services;
Provides administrative support and assistance for the Testing Services Coordinator;
Receives customers checking in for appointments, instructs customers in appropriate policies and procedures and is responsible for ensuring compliance with test taking regulations;
Guarantees strict compliance with agency regulations regarding secure handling of test site information and access;
Observes the testing lab, and appropriate conduct of customers, whenever tests are in progress;
Ensures all tests are properly submitted to faculty of record for scoring and that all policy and procedure in this regard is appropriately undertaken.

Required Qualifications – Experience, Education, Knowledge & Skills

Excellent customer service skills including demonstrated skills in working effectively with the public and a wide range of constituents;
Awareness of and sensitivity to cultural differences and diversity;
Knowledge of basic email and computer skills including Microsoft Office, Windows, Outlook, and basic internet searching; Exceptional written and verbal communication skills including telephone etiquette and interpersonal communication skills;
Ability to exercise sound judgment, to use initiative and to work with minimal supervision;
Must be detail-oriented and have the ability to multi-task;
Ability to maintain confidentiality;
Ability to work well under pressure with many interruptions and respond well to potential conflicts/crises;
Knowledge of organizational regulations and ability to interpret and convey policy and procedure ensuring compliance with campus and individual course testing requirements; and
Ability to work in a strictly regulated setting.

Preferred Qualifications – Experience, Education, Knowledge & Skills
The Successful Candidate Will
Special Requirements

Due to confidentiality requirements of this position, current students of Great Falls College MSU will not be considered.

Physical Demands

This position is located indoors in a busy and often fast-paced environment. Walking, standing, sitting, stooping, reaching, and occasional light lifting required. Need the ability to work for long periods of time in an open space with many interruptions. Extensive computer use.

This position has supervisory duties? No

Posting Detail Information

Announcement Number S00070P
Number of Vacancies 1
Desired Start Date
Position End Date (if temporary)
Open Date
Close Date 02/16/2018
Open until filled Yes
Special Instructions Summary
Quick Link for Internal Postings http://jobs.gfcmsu.edu/postings/1031
Diversity Statement

Great Falls College Montana State University is committed to providing a working and learning environment free from discrimination. As such, the College does not discriminate in the admission, access to or conduct of its educational programs and activities nor in its employment policies and practices on the basis of race, color, religion, national origin, ethnicity, creed, service in the uniformed services (as defined in state and federal law), veteran status, gender, age, political beliefs, marital or family status, pregnancy, physical or mental disability, genetic information, gender identity, gender expression, or sexual orientation or preference. In support of the College’s mission to be inclusive and diverse, applications from qualified minorities, women, veterans and persons with disabilities are highly encouraged.

Great Falls College Montana State University makes accommodation for any known disability that may interfere with an applicant’s ability to compete in the hiring process or an employee’s ability to perform the duties of the job. In compliance with the Montana Veteran’s Employment Preference Act, GFC MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran’s preference or request accommodation, contact the Human Resources Office, Great Falls College Montana State University, 2100 16th Ave S, Great Falls, MT 59405; 406-268-3712; jobs@gfcmsu.edu.

GFC MSU’s Non-Discrimination Policy and Discrimination Grievance Procedures can be located on the GFC MSU Website: http://www.gfcmsu.edu/about/policies/400policies.html

Applicant Documents

Required Documents
  1. Resume
  2. Cover Letter
  3. List of References
Optional Documents

Posting Specific Questions

Required fields are indicated with an asterisk (*).