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First Year Experience Student Coach

Position Details

Position Information

Working Title First Year Experience Student Coach
Brief Position Overview

The First Year Experience (FYE) Student Coach is responsible for tracking and coaching new, first time students and encouraging them to register for classes during their second year as well as coordinating campus efforts to improve the first year student experience in order to improve retention and graduation of students. This position is partially funded by the Perkins grant and would move off of grant funding over a three year period.

Position Number 3C0525
Department Advising and Career Services Department
Division Student Services
Appointment Type Professional
Contract Term Fiscal Year
If other, specify From date
If other, specify End date
FLSA Exempt
Union Affiliation Exempt from Collective Bargaining
Benefits Eligible Yes
Compensation Annual
Salary Salary range of $35,000 to $40,000 annually, commensurate with experience, education, and qualifications
Contract Type MUS
If other, please specify
Recruitment Type External

Position Details

General Statement

This position is assigned as a secondary advisor for all new, first time students. The coach contacts new students multiple times during to semester to ensure that they were making progress toward their academic goals and help them overcome potential barriers. The FYE Student Coach also assists admissions with helping new students complete the admissions process so they can register for their first semester. Additionally, this position will coordinate campus FYE efforts. The FYE coach will design and oversee the FYE course that students take their first semester. The coach will also design and oversee the Essential Start program to help new students be better prepared for their first semester at GFC MSU. The FYE coach will communicate with departments regarding FYE efforts each department is making in order to ensure effective implementation of FYE efforts.

Duties and Responsibilities

New Student Case Management
• Maintains regular contact with all new students during the students’ first and second semester.
• Provides coaching aimed at helping students overcome academic and personal challenges so that students can stay enrolled in college.
• Contacts new students in response to instructor concerns and when making unsatisfactory progress, as determined by midterm grades and success alerts from faculty submitted through GradesFirst.
• Refers new students to needed college and community resources that will help student stay enrolled in college.
• Assists new students through the registration process by contacting unregistered students and schedule appointments with advisors.
• Help new students understand campus processes and policies and refer to proper campus departments.
• Maintains record of student interactions in college database.
• Establish and maintain effective working relationships with other staff, faculty, students, parents, and the public.
• Serves as a representative on committees as requested, especially on committees focused on retention.

• Collaborate with Enrollment Specialist to build relationships with incoming first-time new student prospects.
• Counsel incoming students through the application, file completion, and enrollment processes.

Essential Start
• Following orientation best practices, continually assess and revise Essential Start format for effectiveness.
• Plan and implement Essential Start sessions for incoming students before each semester’s start.

First Year Experience Course
• Oversee First Year Experience course to ensure all FYE course is aligned with FYE best practices.
• Continually assess and revise FYE course for effectiveness.
• Teach at least one FYE course each semester.
• Train FYE course instructors on implementation of FYE best practices.

Campus Wide FYE Efforts
• Communicate with all departments regarding departmental efforts to improve FYE.
• Coordinate FYE efforts between departments to ensure efficiency and effectiveness.
• Assist students with utilizing EdReady.

Required Qualifications – Experience, Education, Knowledge & Skills

• An earned bachelor’s degree from an accredited institution in counseling, human services, or related field required.
• Excellent writing, interpersonal communication skills required;
• Ability to work independently, relate effectively with individuals at all levels of the organization required;
• Proficient in the use of MS-Office suite, especially Word, Excel, Outlook, PowerPoint required;
• Experience working in a post-secondary educational setting or an education-related field.
• Knowledge of the typical challenges encountered by new, first time students as they continue through their college program of study;
• Demonstrated ability to communicate well with a wide range of student populations, i.e. students of different ages, abilities, interests, backgrounds, needs, etc.;
• Demonstrated ability to establish and maintain effective working relationships with faculty and administrators

Preferred Qualifications – Experience, Education, Knowledge & Skills

• Knowledge of and experience working with SCT Banner preferred.
• Experience at a two-year or community college preferred;
• Experience making presentations to and fielding questions from groups preferred

The Successful Candidate Will
Special Requirements
Physical Demands
This position has supervisory duties? No

Posting Detail Information

Announcement Number S00067P
Number of Vacancies 1
Desired Start Date
Position End Date (if temporary)
Open Date 01/08/2018
Close Date 01/22/2018
Open until filled No
Special Instructions Summary
Quick Link for Internal Postings
Diversity Statement

Great Falls College Montana State University is committed to providing a working and learning environment free from discrimination. As such, the College does not discriminate in the admission, access to or conduct of its educational programs and activities nor in its employment policies and practices on the basis of race, color, religion, national origin, ethnicity, creed, service in the uniformed services (as defined in state and federal law), veteran status, gender, age, political beliefs, marital or family status, pregnancy, physical or mental disability, genetic information, gender identity, gender expression, or sexual orientation or preference. In support of the College’s mission to be inclusive and diverse, applications from qualified minorities, women, veterans and persons with disabilities are highly encouraged.

Great Falls College Montana State University makes accommodation for any known disability that may interfere with an applicant’s ability to compete in the hiring process or an employee’s ability to perform the duties of the job. In compliance with the Montana Veteran’s Employment Preference Act, GFC MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran’s preference or request accommodation, contact the Human Resources Office, Great Falls College Montana State University, 2100 16th Ave S, Great Falls, MT 59405; 406-268-3712;

GFC MSU’s Non-Discrimination Policy and Discrimination Grievance Procedures can be located on the GFC MSU Website:

Applicant Documents

Required Documents
  1. Resume
  2. Cover Letter
  3. Transcript
  4. List of References
Optional Documents

Posting Specific Questions

Required fields are indicated with an asterisk (*).